EuropeID Help Center

Please follow the instructions below to perform the changes

First step:

• Open Windows Mail client
• From Menu bar choose Accounts
• Add email (see picture 1)

Second step: Account credentials:

• Email Address: enter your email address here
• Password :  enter your password – if you don’t remember it – visit our FAQ site
• Display name: enter the name that is going to be displayed
• Select “Manualy configure server settings” (see picture 2)

Third step: Server configuration:

• Server type: IMAP – We strongly recommend using IMAP, it helps to synchronise multiple devices with the account and the messages are kept on the server.
• Server address: mail.web-solutions.dk port: 993
• Select “requires a secure connection (ssl)”.
• Outgoing server SMTP address: mail.web-solutions.dk port: 465
• Select “requires a secure connection (ssl)”.
• Select “server requires authentication”. (see picture 3)

If you need to change existing account settings here you can find how to do it.

First step:

• Open Windows Mail client
• Right click on your account name (see picture 4)
• Go to properties

Second step:

• Go to server tab (see picture 6)
• Select “Log on using clear text authentication”.
• Outgoing server: Tick “My server requires authentication”

Last step:

• Go to Advanced tab
• Outgoing mail SMTP: Tick “Server requires a secure connection (SSL)” Port: 465
• Incoming mail IMAP: Tick ” Server requires a secure connection (SSL)” Port: 993

Click OK to finish.

Your account is now configured. If for some reason you are still unable to use your email client  please contact us .

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