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Customer Support Information

FAQ - Frequently asked questions - select category and read the answer

EuropeID Customer Support team are proud of providing prompt and courteous assistance to all our clients. We pay attention to your needs and provide professional support backed by the latest technology and experience.

We make sure that your demands are met with the highest standards of competence. We do our best to resolve conflicts quickly and reduce any inconvenience they may cause. At EuropeID, we value your feedback and stand behind our promise to provide the best quality service. Our team members are resourceful and responsive, ready to assist you every step of the way.

Some of the most frequently asked questions together with definitions and tutorials are posted below with useful answers from our Support Team. If you need additional assistance, do not hesitate to get in touch with us by email or chat, or via phone.

Q:How to add an alternative email address?

To enable the “reset password” option you need to provide an alternative email address. First step: Click here to open […]

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Q:How to set Microsoft Outlook 2007 client?

Please follow the instructions below to perform the changes. First step: Open Microsoft Outlook 2007. From Menu Bar choose Tools […]

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Q:How to set Thunderbird Mail client?

Please follow the instructions below to perform the changes. First step: Open Thunderbird Go to Account (see picture 1) To […]

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Q:How to set Windows Mail client?

Please follow the instructions below to perform the changes First step: Open Windows Mail client From Menu bar choose Accounts […]

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Q:How to set email client on Mac?

Please follow the instructions below to perform the changes. First step: Open Mac email client From Mail menu choose Preferences […]

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Q:Forgot your user password?

If you forgot your password there is an option to reset it, but only if you have previously added an […]

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Q:How to change your password?

Please follow the instructions below to perform the changes. Password Policy: – Minimal password length: 8 characters – At least […]

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Q:How to change ‘send out messages limit’?

In order to limit abuse by spammers all user accounts have a daily outgoing mail limit. If you need to […]

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