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Customer Support Information

FAQ - Frequently asked questions - select category and read the answer

EuropeID Customer Support team are proud of providing prompt and courteous assistance to all our clients. We pay attention to your needs and provide professional support backed by the latest technology and experience.

We make sure that your demands are met with the highest standards of competence. We do our best to resolve conflicts quickly and reduce any inconvenience they may cause. At EuropeID, we value your feedback and stand behind our promise to provide the best quality service. Our team members are resourceful and responsive, ready to assist you every step of the way.

Some of the most frequently asked questions together with definitions and tutorials are posted below with useful answers from our Support Team. If you need additional assistance, do not hesitate to get in touch with us by email or chat, or via phone.

Q:How to view the source of a message in Outlook 2007

1. Open the message. 2. In the “Message” window, please click “Other Actions” → “View Source”.   3. A new...

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Q:How to view the source of a message in Icewarp Web Mail

1. Click with the right mouse button on the message. 2. Click “Source”. 3. A new window will open. Copy...

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Q:How to view the source of a message in Mac OS X Mail

1. Open the message. 2. Click on “View” → “Message” → “Raw Source”. 3. A new window will open. Copy...

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Q:How to view the source of a message in Outlook 2010 and 2013

1. Open the message. 2. In the “Message tab” click “Actions” → “Other Actions” → “View Source”. 3. A new...

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Q:How to view the source of a message in Thunderbird

Open the message. Click on the “More” button, then click on “View source”  A new window will open. Copy its...

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Q:How to change outgoing server (SMTP) in Thunderbird?

1. Open Thunderbird 2. Select Your e-mail account and choose settings (see picture 1). 3. Choose outgoing server (SMTP) and...

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Q:How to change e-mail password in Thunderbird

1. In upper right corner click "Options" icon and choose "Options".           2. Go to “Security” tab, then...

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Q:How to change e-mail password and outgoing server (SMTP) in MS Outlook 2013

1. Click on your account with right mouse button and select "Account Properties". 2. Make sure that you have selected...

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Q:How to change e-mail password and outgoing server (SMTP) in Mac Mail

1. Click on the Mail menu and select Preferences. 2. Click on the Accounts button in the top row of...

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Q:How to set email client on Mac?

Please follow the instructions below to perform the changes. First step: Open Mac email client From Mail menu choose Preferences...

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Q:How to set Windows Mail client?

Please follow the instructions below to perform the changes First step: Open Windows Mail client From Menu bar choose Accounts...

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Q:How to set Thunderbird Mail client?

Please follow the instructions below to perform the changes. First step: Open Thunderbird Go to Account (see picture 1) To...

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Q:How to set Microsoft Outlook 2007 client?

Please follow the instructions below to perform the changes. First step: Open Microsoft Outlook 2007. From Menu Bar choose Tools...

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Q:How to reset your password to our Plesk panel on our Linux hosting?

To reset your password, go to the Plesk login panel then click "Forgot your password" (Figure 1) On the next...

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Q:iPhone 7

Please follow the instructions below to perform the changes. First step: From the Home screen, choose Settings Next tap Mail...

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Q:iPhone 6

Please follow the instructions below to perform the changes. First step: From the Home screen, choose Settings Next tap Mail,...

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Q:How to change e-mail password in Windows Phone

1. Go to Settings. 2. Choose your account.     3. Replace your old password with new one in "Password"...

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Q:How to change e-mail password in Mail App in iOS 7 (iOS 8)

1. Tap on the "Settings" icon.   2. Scroll down and select the „Mail, Contacts, Calendars” option. 3. Tap on...

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Q:How to change e-mail password in Android

1. Tap on settings icon. 2. Scroll down to "Accounts" and tap it. 3. Choose your account type – for...

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Q:Android

Please follow the instructions below to add email account using Android. First step: Create a new email account Enter your...

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Q:iPhone 5 iPhone 4

Please follow the instructions below to perform the changes. First step: From the Home screen, choose Settings Next tap Mail,...

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Q:Windows Phone 8

Please follow the instructions below to add email account using Windows Phone 8. First step: Go to Settings Open email+accounts...

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Q:How to connect to EuropeID` FTP server using FileZilla FTP client?

To manage your files through our FTP server, you need an FTP client installed on your computer. It will allow...

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Q:How to pay an invoice via CreditCard (Epay on-line payment module)

1. Click the link found under the point No. 1 2. Sign in to the client panel by using your...

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Q:How to send e-mails with SMTP Auth? .NET example

Below you can find fully working implementation of the method, which you can use to send mails. Simply change the...

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Q:How to send e-mails with SMTP Auth? PHP example

PHP mail() does not usually allow you to use the external SMTP server and it does not support SMTP authentication...

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Q:How to send e-mails with SMTP Auth in Joomla

There is an built-in solution to send e-mails from Joomla to an outgoing SMTP server using SMTP authentication. To get...

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Q:How to send e-mails with SMTP Auth in Wordpress

There is an easy solution to send e-mails from Wordpress to an outgoing SMTP server using SMTP authentication. Simply install...

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Q:How to change 'send out messages limit'?

In order to limit abuse by spammers all user accounts have a daily outgoing mail limit. If you need to...

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Q:How to change your password?

Please follow the instructions below to perform the changes. Password Policy: - Minimal password length: 8 characters - At least...

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Q:Forgot your user password?

If you forgot your password there is an option to reset it, but only if you have previously added an...

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Q:How to add an alternative email address?

To enable the "reset password" option you need to provide an alternative email address. First step: Click here to open...

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